Terms of Service

1. Who we are

Lorvok (the “Service”), available at https://lorvok.app, is operated by Artem Bobylev, an individual based in Kazakhstan (“we”, “us”). You can reach us at support@lorvok.app.

By creating an account, buying credits or otherwise using the Service you agree to these Terms. If you do not agree, do not use the Service.

2. The Service

Lorvok is an AI tool for creating interactive visual novels. You describe a story idea and the Service uses third-party artificial-intelligence models to generate a branching story — scenes, choices, endings, characters and illustrations — which you can play, edit, keep private or publish to the public catalog. Anyone can read published novels; creating and editing novels requires an account and credits.

All stories and images on Lorvok are generated by AI and may have been edited by their authors. We label them as AI-generated and embed machine-readable markers in generated images. You may not remove these labels or markers, or present AI-generated content as real footage or as a true account of real events or people.

3. Eligibility and accounts

You must be at least 18 years old to create an account, use the Service and buy credits. By registering you confirm that you are; we delete accounts we find to belong to anyone under 18.

The Service is not offered in the Russian Federation or the United Kingdom and is not directed at users there. You may not use it from those countries or from any country or region subject to sanctions that prevent us or our payment provider from serving you, and we may block access from such places.

You are responsible for keeping your login details secure and for all activity under your account. Provide a valid email address. One person may not use multiple accounts to abuse promotions or to evade a suspension.

4. Credits, prices and payment

Generating and editing novels is paid for with credits. Credits are sold in packs; the current packs, their prices and the credit cost of each action are shown on the Pricing page before you pay. Prices are in US dollars. Depending on your country, VAT or sales tax is either included in the price or added at checkout; the checkout shows the final amount before you pay.

Our order process is conducted by our online reseller Dodo Payments. Dodo Payments is the Merchant of Record for all our orders. Dodo Payments handles customer service inquiries about payments and handles returns. Dodo Payments processes your payment, collects and remits taxes and issues your invoice; your purchase is also subject to the Dodo Payments Buyer Terms. We never see or store your card details.

Before paying you confirm that you accept these Terms and the Refund Policy, and you ask us to start providing the Service immediately. Credits are added to your account automatically once Dodo Payments confirms the payment, usually within a minute; if they do not appear within an hour, contact us with the order number from your receipt email.

Credits:

• can only pay for Lorvok’s AI features — generating and editing novels. They are not money, electronic money or store credit: they cannot be withdrawn, redeemed or exchanged for cash, and cannot buy anything else, from us or from anyone else — nothing inside a novel is sold for credits;
• do not expire while your account is open;
• are personal to your account and cannot be transferred, sold or exchanged;
• are refundable only as described in the Refund Policy.

The credits for an action are reserved when you start it. If an action fails on our side (for example a generation that does not complete), its credits are returned to your balance automatically. If you cancel an action after it has started, its credits are not returned, because the work has already been carried out and paid for. Requests refused by our automated checks are never charged.

To protect the Service we apply daily usage limits, per account and across the Service. When a limit is reached, paid actions become available again after 00:00 UTC.

If a payment is reversed — refunded, charged back or disputed — the credits bought with it are removed from your balance. If those credits were already used, your account is suspended automatically; contact us to resolve it.

5. Acceptable use and prohibited content

You may not use the Service to create, upload, publish or share content that:

• sexualises minors in any way, or depicts anyone who appears to be a minor in a sexual context;
• is sexually explicit or pornographic;
• uses a real person’s name, face, likeness or voice without their explicit consent — including face swaps, deepfakes and impersonation — or depicts real, identifiable people in a sexual, defamatory, harassing or deceptive way;
• is an intimate image of a person shared without their consent, whether real or AI-generated;
• promotes terrorism or violent extremism, or glorifies real acts of mass violence;
• incites hatred, violence or discrimination against people based on a protected characteristic;
• gives real-world instructions for weapons, self-harm, or other serious harm;
• infringes someone else’s copyright, trademark or other rights — for example reproducing a protected work, or using another creator’s characters or a brand in a way that is not permitted by law;
• harasses, threatens or exposes the private information of another person;
• is illegal where you live or in Kazakhstan.

Lorvok creates illustrated, fictional characters only; you may not upload photographs of people to be turned into characters. Fiction may explore dark themes — crime, horror, conflict — as long as it stays within these limits. You also may not abuse the Service itself: attempt to bypass limits, safety filters or payments, scrape it, overload it, or resell access to it.

6. How we moderate content

Automated checks. Story ideas, AI-edit requests, comments, profile names and bios, avatar descriptions and the text of a novel you publish are checked automatically — by a keyword filter and an AI classifier — before anything is charged or published. A request that fails is refused and is not charged. If you think a refusal is wrong, contact us and a person will review it.

Reports. Anyone, with or without an account, can report a novel, a comment or a profile with the Report button on it, or by email to support@lorvok.app. Reports are reviewed by a person.

Measures. Depending on how serious and repeated a breach is, we may refuse a request, remove or unpublish content, remove comments, or suspend or close an account. We tell you by email what was restricted and why, whether the decision was automated, and how to contest it. To contest a decision, reply to that email within 6 months and a person will review it. If you are in the EU you may also use an out-of-court dispute settlement body certified under Article 21 of the Digital Services Act, or the courts.

Intimate images. To request removal of an intimate image of you shared without your consent, including an AI-generated one, email support@lorvok.app with the link, a statement that you did not consent, your full name (as a signature) and your contact details. We remove valid requests within 48 hours.

Authorities. Our single point of contact for authorities and users under the EU Digital Services Act is support@lorvok.app (English or Russian).

7. Your content and AI output

What you own. As between you and us, you own your prompts, your edits and the novels generated for you, to the extent the law allows ownership of AI-assisted works. In some countries AI-generated material is protected by copyright only to the extent of your own creative contribution. We do not claim ownership of your content.

Licence to us. You give us a worldwide, non-exclusive, royalty-free licence to host, store, process, display and distribute your content as needed to operate the Service — for example to generate it, save it, and show a novel you publish to other users. For published novels this licence lasts until you delete them or your account.

Your responsibility. AI models can produce output that is inaccurate, unoriginal, or similar to existing works, and other users may receive similar output. You are responsible for your prompts and for reviewing what you publish or use outside the Service, including making sure it does not infringe anyone’s rights.

Copyright complaints. If you believe content on Lorvok infringes your rights, report it or email support@lorvok.app with the content’s link, a description of your work, and your contact details. We will review it and remove infringing content.

8. Ending your account

You can stop using the Service and delete your account at any time (your author page → Edit profile → Delete account). Deleting your account permanently erases any remaining credits; if you bought credits in the last 14 days, contact us first to request a refund of the unused ones.

We may suspend or close an account that breaches these Terms, is used fraudulently, or where required by law. If we close your account, we refund your unused paid credits, minus any amount you owe us (for example a charged-back payment) — unless the closure is for fraud or payment abuse.

9. Changes to the Service and these Terms

We may change the Service or these Terms for valid reasons: changes in the law, in our service providers or AI models, to fix security or abuse problems, or to improve or add features. We will tell you by email at least 30 days before a material change that affects you. If you do not accept a change, you may close your account before it takes effect and we will refund your unused paid credits. Changes never reduce the credits you have already bought. If we discontinue the Service entirely we will give reasonable notice and refund unused paid credits. We work to keep the Service available and your data safe, but we do not guarantee uninterrupted operation.

10. Liability

If you are a consumer, you have statutory rights — including the right to digital content and services that conform to the contract — and nothing in these Terms affects them. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, for damage caused intentionally or by gross negligence, or any other liability that cannot be excluded or limited by law.

Subject to that, and to the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability to you is limited to the greater of the amount you paid for credits in the 12 months before the claim and 100 US dollars.

11. Governing law and disputes

These Terms are governed by the laws of Kazakhstan. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence, and you may bring proceedings in the courts of your country of residence. Please contact us first — we aim to resolve complaints within 30 days.

12. General

• If a provision of these Terms is held invalid, the rest remains in effect.
• We may transfer these Terms to a successor operator of the Service if your rights are not reduced; we will tell you. You may not transfer your account.
• We are not responsible for delays or failures caused by events beyond our reasonable control. If the Service is unavailable for more than 30 days in a row, you may request a refund of your unused paid credits.
• These documents are available in several languages. If versions differ, the English version prevails, except where the mandatory law of your country of residence requires the version in your language to apply, or where the translation is more favourable to you as a consumer.

13. Contact

Questions about these Terms: support@lorvok.app. See also our Privacy Policy and Refund Policy.