Refund Policy

1. 14 days to change your mind

You can withdraw from a purchase within 14 days of buying it, without giving a reason. Because you asked us at checkout to start providing the Service immediately, if you withdraw you are refunded for the credits in the pack you have not used, calculated pro rata on the price you paid, and you pay only for the credits already used. Bonus credits that come with a larger pack are part of that pack, so the unused share is counted over all of its credits.

If you have used all the credits in the pack, the Service has been fully provided and the right to withdraw no longer applies. The refunded credits are removed from your balance.

2. Failed, cancelled and refused actions

If a generation or edit fails on our side, the credits reserved for it are returned to your balance automatically — you do not need to ask. A request refused by our automated checks is never charged. An action you cancel after it has started is not refunded, because the work has already been carried out. If you think an action was charged incorrectly, contact us and we will look into it.

3. After 14 days

Credits do not expire, so after 14 days a purchase is no longer refundable, except where the law requires it, where the Service could not be provided because of a fault on our side, or where we close your account (unused paid credits are then refunded, as described in the Terms of Service). Credits spent on content later removed for breaking the Terms are not returned.

4. How to request a refund

Email support@lorvok.app from your account email with the order number from your receipt email, or contact Dodo Payments through the support details in that receipt. Refunds are issued by Dodo Payments, our Merchant of Record, to the original payment method; Dodo Payments reviews requests under its Buyer Terms and may ask us how many credits were used. Your bank may take 5–10 business days to show the refund. Credits already used are not refundable; if a refund is granted for credits that were already used, the account is suspended as described in the Terms.

5. Chargebacks

Please contact us before disputing a payment with your bank — we will sort it out faster. If a payment is charged back, the credits bought with it are removed, and if they were already used the account is suspended until it is resolved.

6. Your statutory rights

This policy does not limit any rights you have under the consumer law of your country, including your rights if the Service is faulty or not as described.